Dot TK

 

 

Frequently Asked Questions

1. Does Dot TK have a WHOIS database?

Yes. The WHOIS information is available for all domain names. However, it only provides personal information for domain names that are PAID for. Since the user information of FREE domain names is protected according to the Dot TK Privacy Policy, personal information of these domains is not shown.

2. How much privacy can I expect from Dot TK?

You can expect your privacy to be guarded with respect. You can check out our written Dot TK Privacy Policy.

3. What other forms of payment do you have?

Currently you can pay with any type of credit card (VISA, MasterCard, American Express, Discover and JCB), by PayPal and by bank wire/payment. Residents in the United Kingdom can also pay by cheque.

4. Why is my credit card being denied or rejected during the registration process?

For information about why your credit card was declined or rejected, please contact your bank or credit card vendor. In the meantime, we recommend trying to register your domain name using a different card. If you continue to experience problems please get in contact with us through our Dot TK Support Page.

5. How long is the initial registration term for .TK domains?

For FREE domain names you can register domains for 1 to 12 months. You can renew FREE domain names in the last 15 days of each registration period - 15 days before the expiration date. When you want to pay for a domain name, you can register from a 2-year period up to a 9-year period. The option for a longer period than the standard 2-year period (starting from a 3-year period up to a nine-year period) is offered in the registration process.

6. Do I have to pay the full two (2) year registration fee?

Registrations of FREE domains are for a period of 1 to 12 months. Renewals of FREE domains are available in the last 15 days of each registration period. For PAID domains, all registrations are with a minimum of two years are paid for at once. The total amount (yearly fee * amount of years) will appear during the registration process.

7. What happens after the second year?

With all paid domains you have the right to renew the Dot TK domain name for periods of 2 to 9 years at a time. You will receive an e-mail 60 days before the end of your registration period of your paid domain. If you pay by credit card, you can also opt to renew your domain name automatically. This is handy when you want to make sure someone else does not buy it once your domain is expired!

8. Will I receive a receipt or an invoice?

Yes. At the completion of the registration process you will receive a confirmation e-mail. This document serves as your receipt and will include the form of payment you have used, the amount and the transaction date.

9. How can I find out the status of my account?

You can always login to My Dot TK using your e-mail address and your password. You can view the number of free and paid domains you have registered, along with your personal information.

10. Can I cancel a registration?

Yes it is always possible to cancel a registration, however we have a "no refunds" policy on our paid domain registrations. Once you have registered your paid domain name you are legally bound to the Terms and Conditions of registration. To cancel, log in to My Dot TK, click on Cancel Domain and follow instructions.

11. How do I activate my domain name?

Your domain name, either paid or free is activated with the last step of the registration process. This last step is a request for you to return the confirmation email within 72 hours. If you do not confirm the email your domain name will not be registered and will be available for others to register. Domain names are automatically activated immediately after acknowledgment of your confirmation. If you pay for a domain name, and you pay by credit card or PayPal, the domain gets activated immediately after payment. Only PAID domain names that are paid by bank wire & cheque are suspended until the payment is received.

12. What happens if the activation link does not work?

That means that your registration process has not been finalized and your domain name is not registered. Please try the same link again a little later and if it still doesn't work, please go to our Dot TK Support Page or the Dot TK Wiki.

13. Who can I contact to sign up for web hosting services?

In some countries Dot TK works together with hosting providers that can immediately provide you hosting with your free domain. In other countries we are unable to give you contact details of a webhosting company in your neighbourhood. Please visit a search engine such as Google or Yahoo to find such companies.

14. How do I pay for my domain name?

At this moment we accept credit cards, bank wire and cheques, as follows:

  • VISA
  • Mastercard / Eurocard
  • American Express
  • Discover / Novus
  • JCB
  • PayPal
  • Bankwire International
  • Cheques (UK only)

15. How can I change my password?

You can always login to the My Dot TK section using your e-mail address and your password. You can view the number of free and paid domains you have registered, along with your personal information and change your profile, including your password.

16. What if I forget my password?

If you forget your password you can simply enter the My Dot TK section at the top of the Dot TK homepage. Please select the "I have forgotten my password" button and fill in your registered e-mail address. You will receive an e-mail with your password.

17. I have problems logging in to My Dot TK

If you are continuously asked to login you need to enable cookies in your browser. To enable cookies in your Microsoft Internet Explorer browser, go to Tools, then Internet Options, and select Enable Cookies.

18. Dot TK DNS Service: for whom?

DNS can be used by all Dot TK registrants. At registration the default selection is the URL forwarding service. You can choose to use DNS. If you want to use DNS, you have two choices:

  1. You can opt to use the Dot TK DNS Service, where within My Dot TK you can setup your A, MX and CNAME records.
  2. You can use an external DNS. Please consult your Internet or Hosting Provider for these options.

PLEASE NOTE: Be careful with changing the DNS settings for your domain names. Wrong settings will directly result in unavailability of your domain name on the Internet. If you do change the DNS settings, it will take up to 15 minutes to have your settings be resolved across the world.

19. Am I allowed to change the URL that I submitted?

Yes, you can always login to My Dot TK using your e-mail address and your password. You can view the number of free and paid domains you have registered, along with your personal information and change the URL you want.

20. What if I made a mistake when I typed my original URL submission?

You can always login to My Dot TK by using your e-mail address and password. Feel free to change the URL you have submitted. All changes will take effect within 10-15 minutes.

21. Can my domain be de-activated?

Yes, having a FREE domain name does not give you the legal registrant rights. Dot TK allows you to use your chosen Dot TK domain name for a period of 1 to 12 months. If you do not renew your domain name in time, your registration will be cancelled. Free renewals of FREE domains are allowed in the last 15 days of each registration period. If your website is down for a prolonged period or if your content is unacceptable/not uploaded the domain will be cancelled. Your domain name might then become automatically available for other registrants to register either as a free or as a paid registration.

If you have a PAID domain name and do not respect our Terms and Conditions for PAID domain names, in our judgment, and you use your Dot TK website for any unlawful purposes, including but not limited to child pornography, child entrapment or abuse, advocacy of hatred, bigotry or violence towards persons or groups on the basis of their religion, race, ethnicity, sexual orientation or other immutable characteristics, theft of email service, or as a source of unsolicited bulk email or as an address to use for replying to unsolicited bulk email, or in violation of our policies with respect to spamming or otherwise abusing free search engine services, we have the right to de-activate your domain.

22. You want to know more?

If you have any questions you can visit our Dot TK Support Page or check the Dot TK Wiki.